Steellines , since the day it established, considered the unconditional customer satisfaction as a principle, continuously renew and develope itself , set as a basic priniciple to identify and immediately response customer needs. For that purpose;
- To make "customer oriented" principle as the cornerstone of customer satisfaction policy , continuously improve processes in line with customer demands and expectations and establish long-term relations with customers.
- In order to make customer satisfaction consistent, monitored if the customer requirements are met or if not met and afterwards mausuring and evaluating changing expectations of customers they are announced to all employees, performed product development studies , the slightest dissatisfaction about the product is taken seriously and improvement activities are carried out.
- When the positive feedbacks are considered to be on the right track, suggestions for improvement are important inputs towards the goal of " always being one step ahead" . Therefore , STEELLINES Steel customers are always encouraged to give feedback.